Grievance Redressal Policy

At Crazystylezs managed by Deeptech Solutions, customer trust and satisfaction are of utmost importance. We are dedicated to resolving every concern in a transparent and responsible manner. This Grievance Redressal Policy ensures that all complaints are handled respectfully, efficiently, and as per applicable legal standards.

What Does “Grievance” Mean?

A grievance includes any complaint or dissatisfaction regarding a purchase or service on our platform where a customer is seeking corrective action. This may involve — but is not restricted to, concerns about product defects or quality issues, late or wrong deliveries, payment or transaction problems, issues concerning refunds, returns or exchanges, dissatisfaction with customer support, or doubts relating to our platform’s policies.

Procedure to Raise a Grievance

If you encounter an issue, you can reach out to our support team using the available customer assistance channels. The steps to raise a grievance are as follows:

Open the Help Centre / Contact Section
Visit the “Help Centre” or “Contact Us” page on our website or mobile application.

Select the Nature of Your Concern
Pick the category that best matches the problem you are facing.

Provide the Required Information
Fill in the requested details such as order ID, a clear explanation of the issue, and relevant images or documents if applicable.

Once submitted, our team will evaluate the concern and respond appropriately.

Escalation to Grievance Officer

If you feel the matter is still unresolved or the resolution offered by customer support is unsatisfactory, you may escalate it to our Grievance Officer as per the Information Technology Act, 2000 and other governing laws.
To fulfil statutory expectations and ensure accountability, Crazystylezs has appointed a Grievance Redressal Officer who supervises the entire complaint-handling process. You may contact the Grievance Officer via email at deeptechsolutions712@gmail.com.

Grievance Review & Resolution Process

Acknowledgement: Your grievance will be formally acknowledged via email within 48 hours.
Unique Complaint ID: A grievance reference ID will be assigned to allow you to track the status of your complaint.
Resolution Timeline: Our team strives to resolve grievances as soon as possible, generally within 7 working days or within the timelines established by applicable law.
Communication & Updates: You will receive periodic updates on the status and progress of your grievance through the registered contact details.

When Will a Grievance Be Considered Closed?

A grievance will be treated as closed under any of the following conditions:
– When you accept the solution provided by the support team or Grievance Officer.
– When no reply is received from your end within a reasonable time after we provide the resolution.
– When the final response has been delivered in compliance with company policy and relevant laws.

Contact Us

To raise a grievance or for any clarification, you may contact us at deeptechsolutions712@gmail.com.

Note

This policy may be revised from time to time. For the latest updated policy, please visit our Terms of Use and Privacy Policy sections.